Service and Terms
1.1 Service Model: We provide pre-booked, point-to-point passenger transportation. All rides must be scheduled at least 60 minutes in advance via our official app or website. We do not offer street hails or on-demand services. This pre-scheduled model ensures compliance with California charter service regulations.
1.2 Operating Area: Service is provided within the Southern California region, including Los Angeles, Orange, San Diego, Riverside, San Bernardino, and Ventura counties. Trips outside this zone require express written approval.
1.3 Compliance Statement: Our company, vehicles, and W-2 employee drivers operate in full compliance with:
- California’s AB 5 (worker classification),
- Relevant California Public Utilities Commission (CPUC) requirements for passenger carriers,
- California Vehicle Code for commercial vehicles,
- Federal Motor Carrier Safety Administration (FMCSA) regulations for driver qualifications and hours of service.
1.4 Accessibility: We are committed to compliance with the Americans with Disabilities Act (ADA). Please notify our booking team of any accessibility needs at the time of reservation to arrange an appropriate vehicle.
Pricing & Payment Policy
2.1 Fare Structure: All rides are provided at a fixed, non-negotiable fare quoted to you and confirmed in writing (email/app) at the time of booking. The quoted fare is inclusive of all base rates, estimated tolls, and a 20% service charge (gratuity). It does not include unscheduled stops or waiting time beyond the 5-minute grace period (see Policy 3).
2.2 Final Charges: The final charge may differ from the quote only in the following cases, which will be itemized on your receipt:
- Added Fees: Actual tolls, airport fees, or venue parking fees incurred during the trip.
- Additional Time/Distance: Stops or route deviations not included in the original booking.
- Clean/Damage Fees: Fees assessed per the Client Conduct Policy.
2.3 Payment: Payment is automatically charged to the payment method on file upon trip completion. Receipts are issued electronically.
Cancellation & Refund Policy
3.1 Client Cancellation:
- More than 24 hours before pickup: Full refund.
- Between 2 hours and 24 hours before pickup: 50% cancellation fee of the quoted fare.
- Less than 2 hours before pickup or “No-Show”: 100% cancellation fee of the quoted fare.
3.2 Driver Wait Time: The driver will wait for 5 minutes at the scheduled pickup location at no charge. After this period, a $2.00 per minute waiting fee will be charged. After 15 minutes total, the trip will be considered a “No-Show” and cancelled under section 3.1.
3.3 Company Cancellation: We reserve the right to cancel a trip due to unsafe road conditions, vehicle failure, or client violation of our conduct policy. If we cancel for operational reasons, you will receive a full refund.
3.4 Refund Processing: All eligible refunds will be issued to the original payment method within 7-10 business days.
Client Conduct Policy
4.1 Safety is Mandatory:
- All passengers must use seat belts (CA Vehicle Code § 27315).
- Children under 8 or under 57 inches tall must be secured in an appropriate child safety seat, which the booking client is responsible for providing.
4.2 Zero Tolerance: Federal and California state law strictly prohibit the following in the vehicle:
- Possession or consumption of alcohol in an open container.
- Smoking, vaping, or consuming cannabis (recreational or medicinal).
- Possession or use of any illegal substances.
Violation will result in immediate termination of the trip without a refund and may result in permanent service denial and reporting to authorities.
4.3 Respectful Conduct: Passengers must respect the driver and vehicle. The driver has sole discretion to terminate a trip due to abusive, threatening, or excessively disruptive behavior, without refund.
4.4 Vehicle Damage & Cleanliness: The booking client is financially responsible for any damage to the vehicle’s interior or exterior, or for excessive cleaning required (e.g., from spills or sickness), beyond normal wear and tear. A minimum fee of $250 will be charged for such incidents.
Privacy and Confidentiality
5.1 Information We Collect: We collect personal data necessary to provide service, including name, contact information, pickup/drop-off locations, payment details, and communications records.
5.2 How We Use Information: Your data is used to: (1) book, provide, and charge for service; (2) ensure safety and security; (3) comply with legal and regulatory obligations.
5.3 Data Sharing: We do not sell your personal data. We may share it only with:
- Service Providers: (e.g., payment processors) under strict confidentiality.
- Legal Authorities: When required by law, warrant, or subpoena, or in cases of serious incidents as outlined in California’s “Susan B. Anthony and Cynthia Lynn G. Laws.”
- Regulatory Bodies: As required for compliance with the CPUC or other agencies.
5.4 Your California Privacy Rights (CCPA/CPRA): California residents have the right to: know what data we collect; request deletion of data; opt-out of data “sharing” for cross-context behavioral advertising; and not be discriminated against for exercising these rights. To exercise your rights, email privacy@[YourCompany].com.
Liability & Dispute Resolution
6.1 Limitation of Liability: Our total liability for any claim arising from your use of our service is strictly limited to the total fare you paid for the trip in question. We are not liable for indirect, incidental, or consequential damages.
6.2 Indemnification: You agree to indemnify and hold us harmless from any claims, losses, or damages resulting from your violation of these policies or your conduct during service.
6.3 Dispute Resolution – Mandatory Arbitration: Any dispute or claim relating to these policies or our service shall be resolved by binding arbitration in Los Angeles County, California, under the rules of JAMS, rather than in court. This arbitration is mandatory as a condition of using our service, pursuant to the California Arbitration Act. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction.
6.4 Governing Law: These policies are governed by the laws of the State of California, without regard to its conflict of laws principles.
